Warranty Policy

Limited Warranty and Policy on Replacement Procedures & Responsibilities

 (This warranty is only applicable in the United States.)

This Limited Warranty ("Warranty") is issued by Windhorse. It applies to the products listed below purchased in the U.S. and is provided at no extra charge. Your rights under this Warranty are in addition to (and separate from) your legal rights as a purchaser, which may vary by state in the United States. This Warranty does not affect these rights.

 

Before your first ride, carefully review the manual(s) included with your Product. They contain critical safety instructions, assembly guidance, and maintenance details.

 

As outlined below, Windhorse warrants its products for a limited period from the date of original retail purchase against defects in materials and workmanship, provided the Product is used normally and in accordance with Windhorse’s published guidelines. These guidelines include (but are not limited to) technical specifications, user manuals, and official service updates. "Original retail purchase" refers to the first purchase of a new Product from an authorized Windhorse retailer or directly from Windhorse. Some warranty benefits may be transferable to subsequent owners (see details below).

 

Windhorse 30-Day Satisfaction Guarantee & Return Policy

If you're not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund through your original authorized purchase channel.

 

Important Notes:

1. All original accessories must be contained in the box

2. Non-quality problems, return shipping costs need to be borne by the customer

The Limited Warranty is expressly limited to the replacement of a defective lithium-ion battery (the “battery”), frame, saddle, brakes, lights, pedals, motor, throttle, controller, LCD display, kickstand, reflectors, charger, Brake discs and hardware (each a “covered component”). The covered components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

Windhorse Accessories and Items Not Otherwise Specifically Covered

Warranty Scope and Period

Item	Parts	Guarantee Time	Service
Basic Parts	Frame	12 months	Natural deformation, open welding, desoldering fracture phenomenon, quality problems caused by poor manufacturing can be replaced. Self-modification, collision damage, etc. are not warranted.
	Kickstand, Saddles,Pedals, Brakes, Brake discs,Chain,Bell	12 months	Collision damage of spare parts, etc. are not warranted.
	Inner tube, Outer tire	6 months	Quality problems caused by poor manufacturing can be replaced. Self-modification, collision damage, etc. are not warranted.
Electrics Parts	Controller	12 months	Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted
	Charger	12 months	Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted
	LCD display, Throttle	12 months	Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted
	Headlights, Taillights	6 months	Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted
Motor Parts	Motor	3 months	Phase loss, Hall element burnout, demagnetization, abnormal bearing noise can be replaced. Breakage, water ingress are not warranted.
Battery	Lithium battery	3 months	Replace the battery due to faults such as broken grids, no power storage, and less than 70% original capacity. No warranty for water ingress or man-made damage. Due to the problem of battery life and capacity, we need to send it back to our after-sales office for detection.

Warranty Labor

You will not be charged for labor incurred in the processing of Warranty for one month from the original retail purchase date.

Post-Warranty Repair Policy (After 30 Days)

For products requiring full bike repair after the initial 30-day period:

1. Customer Responsibilities:

o Return shipping costs to our service center

o Labor charges for diagnostics and repairs

2. Windhorse Covers:

o Return shipping of the repaired bike to customer

o Replacement parts (if covered under warranty terms)

 

Warranty Terms & Conditions

To qualify for warranty coverage, you must provide dated proof of original retail purchase (receipt/invoice) to Windhorse. This requirement applies to both the original purchaser and any subsequent owners. Windhorse reserves the right to restrict warranty service to the country where the product was originally purchased.

 

Warranty Service Includes:

· Repair of the defective product, 

· Replacement with the same or most comparable available model (subject to inventory availability; exact parts/colors may vary)

Important Conditions:

1. Return Requirement: If a replacement is issued, the original product must be returned to Windhorse before the replacement is shipped.

2. Shipping Coverage: Windhorse covers all shipping costs for warranty-related returns and replacement deliveries.

3. Documentation: All warranty claims must include

o Proof of purchase

o Photos/videos clearly showing the defect

 

Uncovered Items

This Warranty is void under the following circumstances and does not apply to damage caused by any of the following occurrences:

· Improper assembly or installation

· Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use

· Corrosion

· Improper alteration or installation of components, parts, or accessories not originally intended for or compatible with the Product

· Failure to perform maintenance or service at appropriate intervals in accordance