Shipping policy
Shipping
Each item shipment is carefully packaged to ensure it is in best condition. Still, if anything happens, please write to support@windhorse.com at your earliest convenience and let us know. We take great pride in customer service and we want each customer to be happy with the quality of our products and services.
We ship products in the chronological order the purchasing order is accepted, to the address provided so long as such address is complete and complies with all shipping restrictions and regulations in respective countries and regions. The shipping/delivery date will be specified on the order page of each product.
Windhorse official online store only sells e-bikes to shipping addresses in the Contiguous US and Europe.
1. How much does shipping cost?
The cost of shipping bikes is free and accessories depend on your location. You can see the total shipping cost for your order at the checkout.
2. When will my order arrive?
You can check the estimated shipping time for bikes at the order page. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door. We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on where you order from.