Política de envío

Shipping

Each shipment is carefully packaged to ensure it arrives in the best condition. Still, if anything happens, please write to support@windhorse.com at your earliest convenience and let us know. We take great pride in customer service and we want each customer to be happy with the quality of our products and services.

We ship products in the chronological order orders are accepted, to the address provided so long as such address is complete and complies with all shipping restrictions and regulations in the respective countries and regions.

Windhorse's official online store currently ships to the contiguous United States (48 states and Washington, D.C.), Canada, and the United Arab Emirates. We do not currently ship to Alaska, Hawaii, or U.S. territories.

United States

• Standard Shipping (7 days): free of charge. Orders are carefully packaged and dispatched from our California warehouses within 1–2 business days.
• Express Shipping (3 days): available for an additional fee of $50.

Parts and accessories for US and Canada orders are shipped from our overseas warehouse; delivery normally takes about 15 days. Accessory orders are dispatched within 1–2 working days after payment.

Canada

Canadian orders are fulfilled from our Toronto warehouse (Mississauga, ON) with free standard shipping.

United Arab Emirates

UAE orders are fulfilled locally from our Dubai warehouse (Dragon Mart 2, Dubai) with free shipping to all seven emirates — Abu Dhabi, Ajman, Dubai, Fujairah, Ras Al Khaimah, Sharjah, and Umm Al Quwain. Orders are dispatched within 1–4 business days of payment and typically delivered within 3–10 business days. Parts and accessories for UAE orders also ship locally from our Dubai warehouse on the same schedule.

Tracking

When your order leaves our warehouse, you'll receive an email with a tracking number — you can use this to follow your order's journey to your door. You can also check the estimated shipping time on each product's order page.