Other Replacement Parts
Please note that the brake pad is universal, compatible with all Windhorse e-bike and scooter models.
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I really appreciate the excellent customer support from Windhorse! Wendy was very helpful and patient in helping me choose the right replacement parts for my son’s e-bike. She made sure I understood which parts were compatible and helped me avoid ordering the wrong ones.
The support was friendly, knowledgeable, and responsive, and I’m very happy with the experience. Thank you, Wendy, and the Windhorse team, for taking the time to help us get the right parts and keep my son’s e-bike running properly!
Great customer service — thank you so much!
Works great
The replacement wire worked... however I have a slight issue with the legnth of the wires and brake lines for the collapsible handle bar. Leaves it tight for when unfortunate things like the bike falling over and being tugged on. Will communicate with you guys on some other things I found directly (I'm a senior tech for a slightly large same day delivery company, so I seen a few things that definitely caused the wire to break like it did l😅)
Exact part, fit perfectly.
The fact they literally added the part I needed to the website the day I inquired about it says everything. They have earned my respect for excellent customer service and will be buying from them again in the future for sure. Just next time I'll make sure my kid doesn't wreck his bike day one again 🤣🤣🤣🤣🤣 (hes fine, just accidentally tore out the wiring, but the bike took the spill quite well!)
Received, thank you
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My ebike was delivered 2 days before expected. There was a small slit in the seat. I reported it immediately and sent a picture. A replacement seat was sent out within a couple days thank you Windhorse for standing behind your product. I love my ebike.
Delivery was on time
Good